Lull Mattress Return Policy: 2024 (A Comprehensive Guide!)

Lull mattress is one of the many bed-in-a-box companies that have revolutionized the way people buy mattresses.

The company offers a wide range of comfortable and affordable foam mattresses that come with a 100-night sleep trial and a 10-year warranty.

However, not all customers end up satisfied with their purchase and may need to return their Lull mattress.

In this article, we will discuss Lull’s return policy, how to initiate a return, and what to expect during the process.

Lull Mattress Return Policy:

Lull offers a 100-night risk-free trial period for their mattresses. Contact customer support to initiate the return process. Lull will arrange a pickup and issue a full refund. Mattress must be in good condition for return eligibility.

Lull’s return policy is designed to make it easy for customers to return their mattress if they are not completely satisfied.

The company has a 100-night sleep trial, which means customers can take their time to decide if the mattress is right for them.

If for any reason the customer is not happy with their Lull mattress within this period, they can initiate a return for a full refund.

However, it is worth noting that Lull requires customers to keep the mattress for at least 30 days before initiating a return.

This is because the mattress needs time to adjust to the customer’s body and sleeping habits, and it can take a few weeks to determine if the mattress is the right fit.

Lull also requires the mattress to be in good condition with no stains or damage, and it must be returned in its original packaging with all accessories included.

How to Initiate a Lull Mattress Return?

If you are not completely satisfied with your Lull Mattress purchase, you can initiate a return within the 100-night trial period.

Here’s how to go about it:

Contact Lull Customer Service: Call their toll-free number at 1-800-301-5845 or email them at [email protected] to request a return. They will ask a few questions about why you want to return your mattress and provide you with further instructions.
Donate the Mattress: Once you have initiated the return process, Lull will arrange for a local charity or recycling center in your area to pick up the mattress. You do not need to keep the original packaging.

Provide Proof of Pickup: Make sure to keep a copy of the donation or recycling receipt as proof of pickup. You will need to provide this to Lull’s customer support team to authorize the return.
Receive Your Refund: After Lull confirms the pickup, they will issue a refund to the original form of payment.

It’s as simple as that. Please note that it may take up to 2-4 weeks for the refund to be reflected on your account.

Also, Lull only allows one return per household per year.

Lull Mattress Return Eligibility:

If you’re not satisfied with your Lull mattress purchase, the company does offer a 100-night risk-free trial period.

Before you start the return process, here are some eligibility criteria to keep in mind:

The mattress must be purchased directly from Lull’s website or through an authorized retailer.
The return must be initiated during the 100-night trial period.
The mattress must be in its original condition, including the cover and all components.

The purchaser must have used a proper foundation, such as a box spring, platform bed, or slatted bed with slats no more than 3″ apart.
The mattress cannot be returned due to normal wear and tear or damage caused by the purchaser.

Once you’ve determined that you meet the eligibility criteria, you can begin the return process.

Lull will arrange for a representative to pick up the mattress and donate it to a local charity. You’ll receive a full refund once the mattress is picked up.

It’s worth noting that Lull also offers a 10-year limited warranty on its mattresses, which covers any defects in materials and workmanship.

This warranty applies to the original purchaser only and requires proof of purchase.

That’s a brief overview of the Lull mattress return eligibility criteria.

Now that you know what’s required, you can decide if the Lull mattress is the right choice for you.

Lull Mattress Refund Policy:

If, for any reason, you decide that your Lull Mattress is not right for you, the company offers a simple and hassle-free return process.

Returns within the Sleep Trial Period:

Lull mattresses come with a 100-night sleep trial period. If you are not satisfied with the mattress within this period, you can return it for a full refund.

Here’s how the process works:

Contact Lull customer support to initiate the return process.

The company will arrange for a local charity or recycling center to come to your home to pick up and recycle the mattress.
Once the pickup is complete, Lull will process your refund.

It’s important to note that the company requires you to keep the mattress for at least 30 nights before initiating a return.

This allows your body to fully adjust to the mattress and ensures a fair assessment of its comfort.

Returns outside the Sleep Trial Period:

If you decide to return your Lull Mattress outside of the sleep trial period, the company will still accept the return.

However, they will deduct a fee from your refund to cover the cost of transportation and handling.

For orders shipped to the contiguous United States, the fee is $50.
For orders shipped to Alaska, Hawaii, and other remote areas, the fee is $150.

It’s worth noting that Lull does not offer exchanges.

If you want to try a different model or size, you will need to return the mattress and place a new order.

Lull Mattress Refund Policy Fees:

Location	Fee
Contiguous United States	$50
Alaska, Hawaii, and remote areas	$150

Refund Policy Fees

Overall, Lull’s refund policy is straightforward and customer-friendly.

They make it easy to return your mattress if it’s not the right fit, and the 100-night sleep trial period gives you plenty of time to decide.

Lull Mattress Exchange Policy:

If you find that your Lull mattress isn’t the right fit for you, the company offers a 100-night sleep trial period.

During this time, if you want to exchange your mattress for a different size or firmness, Lull has a straightforward exchange policy.

Here’s what you need to know:

Lull allows one exchange per customer, per order.
Lull does not charge any fees for exchanges.
If you want to exchange your mattress, you will need to contact Lull’s customer support team. They will guide you through the process and provide all the necessary details.

Lull’s exchange policy is intended to make the process of finding the right mattress as easy as possible.

However, it’s important to keep in mind that the mattress must be in good condition in order to be eligible for exchange.

Specifically, Lull notes on its website that a mattress with stains, rips, tears, or damage of any kind is not eligible for exchange.

If you have any questions or concerns about Lull’s exchange policy, the company’s customer support team is available to assist you.

How to Prepare Your Lull Mattress for Return?

If you’ve decided to return your Lull Mattress, you’ll need to prepare it for pickup.

Here are the steps to follow:

Clean the mattress. Before returning your mattress, you’ll need to clean it. Remove any stains or spills with a gentle cleaner, and use a vacuum to remove any loose debris.

Remove bedding and accessories. Take off all bedding, including sheets, pillows, and mattress protectors. Don’t forget to remove any accessories, like mattress toppers or bed frames, that you purchased with your Lull Mattress.
Package the mattress. Once the mattress is cleaned and stripped, it’s time to package it for return. Use the original Lull Mattress packaging or a similarly sturdy box and ensure the mattress is rolled tightly with the plastic bag secured.
Schedule a pickup. Contact Lull customer service to schedule a pickup date and time for your packaged mattress. The customer service representative will provide you with all the necessary details and can answer any other questions you may have about the return process.

It’s important to note that Lull offers a 100-night trial period, during which you can test the mattress to ensure it’s right for you.

If at any point during this period, you’d like to return the mattress, you can do so at no additional cost provided that the mattress was not used improperly or damaged.

Lull Mattress Pickup Process:

To return a Lull mattress, customers must go through the pickup process.

Here’s what to expect:

Contact Lull Customer Support: Customers who wish to return their Lull mattress must contact Lull’s customer support team to initiate the return process.
Schedule a Pickup: Once the return has been approved, Lull will schedule a pickup with a local charity organization or recycling center. Customers will not need to package the mattress themselves, as it will be picked up as is.
Wait for Pickup: The customer will be given a date range for the pickup. The pickup team will call ahead to confirm the appointment.

Donation or Recycling: Once the mattress is picked up, it will either be donated to a local charity organization or recycled responsibly.

It’s important to note that the pickup process may take up to two weeks, and customers are responsible for being available during the designated time frame.

Additionally, customers will be refunded their full purchase price, less a $50 fee for return shipping and handling.

Process step	Timeframe
Contact Lull Customer Support	N/A
Return Approval	Within 7 days
Pickup Scheduling	Within 5 days of approval
Pickup Date Range	Within 2 weeks of scheduling
Refund Issued	Within 5 business days after pickup

Steps

Overall, while the return process may have a few steps, Lull makes it easy for customers to return their mattresses responsibly and without much effort on their part.

Lull Mattress Return Shipping Costs:

If you’re unhappy with your Lull mattress and need to return it, you’ll need to know about the return shipping costs.

Here’s what you can expect:

Lull offers a 100-night sleep trial, which means you can try the mattress for up to 100 nights before deciding to return it.

If you decide to return the mattress within the sleep trial window, Lull will arrange for the mattress to be picked up and donated or recycled.
The return shipping cost is completely free if you live in the contiguous United States. Lull covers the cost of shipping, so you don’t have to worry about any additional fees.
If you live in Alaska or Hawaii, you’ll need to pay for the return shipping yourself. However, Lull will still arrange for the mattress to be picked up and processed.

If you’ve had the mattress for more than 100 nights and need to return it under the warranty, you’ll need to pay for the shipping costs.

In summary, Lull offers a generous sleep trial and takes care of the return shipping costs if you live in the contiguous United States. If you live in Alaska or Hawaii or need to return the mattress under warranty, you’ll need to cover the shipping costs yourself.

Expected Timeframe for Lull Mattress Return:

Returning a mattress can be a hassle, but Lull tries to make it as easy as possible.

Here’s what you can expect in terms of timeframes for returning a Lull mattress:

30-day trial period: You have 30 days from the date of delivery to try out your Lull mattress. If you’re unhappy with it for any reason, you can return it for a full refund.
Pick-up scheduling: Once you initiate the return process, Lull will work with you to schedule a pick-up time for the mattress. This should happen within a few business days of your return request.

Pick-up timeframe: You’ll need to set aside a four-hour window for the pickup, but Lull will try to accommodate your schedule as much as possible.
Refund processing: Once the mattress has been picked up and inspected, Lull will process your refund within a few business days. You should see the refund on your credit card or other payment method within 7-10 business days, depending on your bank.

It’s worth noting that Lull asks that you keep your mattress for at least 14 days before initiating a return.

This gives your body time to adjust to the feel of the new mattress.

Overall, Lull’s return process is relatively straightforward and hassle-free. With a 30-day trial period and free pickup, you can try out a Lull mattress risk-free.

Lull Mattress Warranty and Returns:

When it comes to shopping for a new mattress, it’s essential to understand a company’s return policy and warranty.

With Lull Mattress, you’ll have peace of mind knowing that they offer a 100-night sleep trial and a 10-year limited warranty.

100-Night Sleep Trial:

Lull Mattress wants you to be completely satisfied with your purchase, which is why they offer a 100-night sleep trial.

This means you can try out your new mattress for up to 100 nights from the date of delivery.

If you’re not completely happy with it, you can return it for a full refund.

Here are some key details to keep in mind about the sleep trial:

You must try your Lull Mattress for at least 30 nights before initiating a return.

If you decide to return your mattress, Lull Mattress will arrange for it to be picked up, and you’ll receive a full refund.
Lull Mattress offers free shipping and returns within the continental United States.
The sleep trial is only available for the original purchaser and is limited to one mattress per household per year.

10-Year Limited Warranty:

Lull Mattress also offers a 10-year limited warranty on their mattresses.

This warranty covers defects in materials and workmanship and includes the following:

A full replacement or repair of any defective mattress within the first 10 years of ownership.

The warranty is only valid for the original purchaser and is non-transferable.
Lull Mattress will cover shipping and handling fees associated with returning a defective product.

It’s always advisable to carefully read and understand the fine print of any warranty and be sure to follow the care instructions to keep the mattress in good condition.

So, Lull Mattress offers an exceptional sleep trial and warranty period that gives customers ample time to experience their product.

With these policies in place, you can confidently purchase a Lull Mattress and know you have recourse if you’re not satisfied.

Conclusion: Lull Mattress Return Policy

The Lull mattress return policy is quite straightforward and hassle-free.

The company offers a 100-night sleep trial to all its customers, which provides ample time to test the mattress and decide if it meets their comfort needs.

In the rare event that a customer is not satisfied with their purchase, they can initiate a return or exchange within the trial period for a full refund or an alternative mattress model.

Lull’s return policy is transparent and fair, with no hidden fees or conditions.

The company covers the cost of return shipping, making the process even more convenient for customers.

The mattress is also backed by a 10-year limited warranty, which speaks to the brand’s confidence in the quality and durability of their product.

Lull Mattress Return Policy: (A Comprehensive Guide!)